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OB Mod has been criticized for creating values dilemmas regarding the use of reinforcement to influence human behavior at work.

A) True
B) False

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The novelty of a situation affects a person's perception of it.

A) True
B) False

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Which perceptual distortion occurs when an individual's characteristics are compared with those of others recently encountered who rank higher or lower on the same characteristic?


A) Halo effect
B) Selective perception
C) Stereotypes
D) Contrast effects
E) Self-fulfilling prophecy

F) A) and B)
G) A) and C)

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The administration of positive consequences that tend to increase the likelihood of repeating the behavior in similar settings is known as __________.

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positive r...

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Managing __________ properly can change the direction,level,and persistence of an individual's behavior.


A) values
B) reinforcement
C) norms
D) augmentation
E) mentoring

F) A) and E)
G) A) and D)

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In the context of attribution theory,we tend to attribute our own successes to our own internal factors and to attribute our own failures to external factors.

A) True
B) False

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Impression management is sometimes referred to as the "Pygmalion effect."

A) True
B) False

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Adam is considered to be an excellent production manager.However,he tends to give attention only to those aspects of the organization that affect his production operation and to not notice the concerns of other departments.From a perceptual perspective,Adam is guilty of which perceptual distortion?


A) Halo effect
B) Statutory effect.
C) Selective perception
D) Discernment error
E) Contrast error

F) C) and D)
G) B) and E)

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Impression management is influenced by all of the following activities EXCEPT:


A) associating with the "right people."
B) doing favors to gain approval.
C) flattering others to favorably impress them.
D) taking credit for a favorable event.
E) making new job assignments.

F) B) and C)
G) D) and E)

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A neutral stimulus becomes a(n)__________ when it affects behavior in the same way as the initial stimulus.

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conditione...

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Negative reinforcement (also known as avoidance)is the withdrawal of negative consequences,which tends to increase the likelihood of repeating the behavior in similar settings.

A) True
B) False

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Which of the following is true regarding impression management in social networks?


A) You should ask yourself,"How do I want to be viewed?"
B) You should choose a respectable username.
C) You should profile yourself only as you really would like to be known to others.
D) You should post and participate in an online forum only in ways that meet your goals for your personal brand.
E) All of the above are true

F) A) and B)
G) C) and E)

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If you are a manager and have one extremely exceptional employee,you need to guard against __________ when evaluating the work of your other employees,because you may have the tendency to compare the characteristics of your other employees with those of the exceptional employee.


A) contrast effects
B) halo effects
C) selective perception
D) self-fulfilling prophecy
E) project errors

F) All of the above
G) D) and E)

Correct Answer

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Stereotypes obscure individual differences; that is,they can prevent managers from getting to know people as individuals and from accurately assessing their needs,preferences,and abilities.

A) True
B) False

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The information-processing stages of the perceptual process are divided into information attention and selection,organization of information,information interpretation,and information retrieval.

A) True
B) False

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Sir Richard Branson,founder of Virgin Group,is known for his use of which reinforcement strategy?


A) Negative
B) Positive
C) Avoidance
D) Punishment
E) Extinction

F) C) and D)
G) C) and E)

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__________ are positively valued work outcomes that are given to the individual by some other person.

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Which perceptual distortion is also known as the Pygmalion effect?


A) Halo effect
B) Selective perception
C) Stereotypes
D) Contrast effects
E) Self-fulfilling prophecy

F) C) and E)
G) A) and C)

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All of the following can cause distortion throughout the entire perceptual process EXCEPT:


A) stereotypes.
B) halo effects.
C) selective perception.
D) projection.
E) equity effects.

F) B) and C)
G) C) and D)

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At the __________ stage of information processing,managers should be sensitive to the fallibility of memory in order to control distortions.

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