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What is the goal of supply chain management?

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to create satisfied customers ...

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The two types of business products are expense and operating items.

A) True
B) False

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What is a relatively inexpensive item that requires very little shopping effort called?


A) a shopping product
B) a sought product
C) a convenience product
D) a specialty product

E) A) and B)
F) None of the above

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Which of the following is an expense item for an independent bookstore?


A) order forms
B) the building in which store is located
C) book shelves
D) display cabinet for first editions

E) None of the above
F) A) and D)

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Emilio George works in a warehouse where he sorts men's,women's,and children's socks into orders for large retail stores.George works in which of the following?


A) a physical handling system
B) a distribution centre
C) a material control system
D) a supply chain captain

E) B) and D)
F) None of the above

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A distribution channel is a series of marketing entities through which goods and services pass on their way from producers to end users.

A) True
B) False

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The ____________________ point is the point at which total costs are equal to total revenues and at which profit is zero.

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A unique feature of a product that the target market perceives as important and better than the competition is called a differential advantage.

A) True
B) False

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Normally the most accessible way to ship merchandise is by truck because trucks can operate around the clock.

A) True
B) False

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Chewing gun,candy bars,milk,and bread are all examples of ____________________ products.

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____________________ is the term used for efficiently managing the acquisition of raw materials to the factory and the movement of products from the producer to industrial users and consumers.

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Physical d...

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Distribution managers generally choose a mode of transportation on the basis of several criteria.Which of the following is one of the criteria used?


A) traceability
B) empowerment
C) flexibility
D) empathy

E) A) and C)
F) B) and C)

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Which of the following explains how marketers are making the new-product development process faster?


A) by using a price-skimming strategy
B) by introducing products into the growth stage of the product life cycle
C) by using new-product research gathered on the Internet
D) be eliminating the screening stage

E) B) and C)
F) B) and D)

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What are airlines trying to achieve when they use frequent flyer programs,which give customers points that can be redeemed for free travel,rental cars,and other merchandise?


A) to get consumers to try their product
B) to create product awareness
C) to provide information
D) to increase the amount and frequency of use

E) A) and B)
F) All of the above

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Car dealers that sell Bentley automobiles are few and far between.Even in very large metropolitan areas,there is only a small probability that there will be more than one car dealer authorized to sell Bentleys.The manufacturer of Bentley cars uses which of the following type of distribution?


A) selective
B) geographical
C) exclusive
D) demand-pull

E) A) and B)
F) None of the above

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Which of the following is the dividing of large shipments of similar merchandise into smaller,more usable quantities that can be sold to consumers and end users?


A) product separation
B) lot dispersal
C) breaking bulk
D) inventory dispersion

E) A) and B)
F) None of the above

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Staff Resources makes industrial uniforms for people in the medical and dental professions.Staff Resources has total fixed costs of $200,000.The fixed-cost contribution for each uniform is $10.How many uniforms does Staff Resources need to sell before it breaks even?

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$200,000/$...

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Which of the following is the act of informing,persuading,and reminding the target market about a product?


A) distribution
B) operations
C) marketing
D) promotion

E) All of the above
F) A) and B)

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Distribution channels should be established in the introduction stage of the product life cycle.

A) True
B) False

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Setting a price just below the next whole number to influence consumers' perceptions of a product is called ____________________ pricing.

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odd-even
p...

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