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A direct-mail ad exemplifies _____.


A) covert advertising
B) public service advertising
C) awareness advertising
D) noncommercial advertising
E) action advertising

F) A) and D)
G) All of the above

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A brochure about a ceiling fan,a pamphlet of recipes from the producers of cranberry juice products,and instructions that come with telephone systems are examples of _____.


A) sales gimmicks
B) premiums
C) noise
D) bonus goods
E) collateral materials

F) B) and E)
G) A) and D)

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Most of the advertising we see in the mass media falls under the broad category of business advertising.

A) True
B) False

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IMC helps companies adopt a consumer-centric,rather than marketer-centric,perspective in creating brand messages.

A) True
B) False

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_____ is a paid,mediated form of communication from an identifiable source,designed to persuade the receiver to take some action,now or in the future.


A) Advertising
B) Word-of-mouth publicity
C) Sales promotion
D) Direct marketing
E) Public relations

F) A) and E)
G) B) and E)

Correct Answer

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A restaurant owner,who,in a magazine,came across an ad for an international trade show for people in the hospitality business,decided to request for further information on the show together with a registration form.In the context of advertising,this is a form of _____.


A) noise
B) word-of-mouth communication
C) social media marketing
D) feedback
E) relationship marketing

F) C) and D)
G) D) and E)

Correct Answer

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A bargain barn in the suburbs of Philadelphia placed an ad in the local newspaper to attract consumers with heavy discounts over the Thanksgiving weekend.But,most people missed the ad owing to a spate of promotional ads placed by a newly-opened pizzeria in the same locality.The ads of the pizzeria were colorful and attractive which distracted many potential consumers of the bargain barn.Consequently,there was much less footfall over the Thanksgiving weekend in the bargain barn than expected.The ads of the local pizzeria served as _____ for the bargain barn.


A) feedback
B) noise
C) information overload
D) a source maze
E) a grapevine

F) A) and D)
G) All of the above

Correct Answer

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The sponsor does not usually produce the message.

A) True
B) False

Correct Answer

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Which of the following types of advertising is considered good at creating awareness and credibility for a business firm at relatively low cost?


A) Covert advertising
B) Public relations advertising
C) Direct-response advertising
D) Nonproduct advertising
E) Professional advertising

F) A) and B)
G) A) and C)

Correct Answer

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According to Nowak and Phelps,what are the four related tactics the IMC approach focuses on?

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The IMC approach,according to Nowak and ...

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IMC is both a concept and a process.

A) True
B) False

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What are the three objectives that companies committed to relationship marketing try to accomplish?

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Companies that commit to relationship ma...

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Which of the following is the principal benefit of IMC?


A) High profit
B) Accountability
C) Synergy
D) Customer retention
E) Partnership

F) A) and B)
G) C) and D)

Correct Answer

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State why companies practice IMC.

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Companies practice IMC because IMC helps...

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Fresh Zone is a supermarket based in New York that has branches in two other states,Ohio and Illinois.It uses _____,in which ads are placed in the local media or territorial editions of the national media.


A) international advertising
B) local advertising
C) regional advertising
D) national advertising
E) global advertising

F) C) and D)
G) B) and C)

Correct Answer

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In a(n) _____,a salesperson sells products and encourages customers to call if they encounter any problems.


A) accountable relationship
B) proactive relationship
C) reactive relationship
D) basic transactional relationship
E) partnership

F) A) and E)
G) B) and D)

Correct Answer

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In a(n) _____,the salesperson phones customers shortly after the sale to check whether the product meets expectations and asks for product improvement suggestions and any specific disappointments.


A) secondary relationship
B) proactive relationship
C) basic transactional relationship
D) accountable relationship
E) reactive relationship

F) B) and D)
G) A) and C)

Correct Answer

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A real or imaginary spokesperson who lends some voice or tone to the ad within the text of the ad is known as a(n) _____.


A) composer
B) benefactor
C) persona
D) author
E) source

F) A) and B)
G) B) and C)

Correct Answer

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In global advertising,messages are rarely consistent in ads placed around the world.

A) True
B) False

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Of all the business functions,marketing is the only one whose primary role is to bring in revenue.

A) True
B) False

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