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Essay
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True/False
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Multiple Choice
A) Positive emotions make everything OK for client's negative issues.
B) Do not minimize difficult emotions by too quickly focusing on the positive.
C) Identifying positive feelings helps balance the focus on negative emotion.
D) A wellness assessment provides positive emotions to draw on when needed.
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Essay
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Multiple Choice
A) content; emotion
B) emotion; content
C) content; observations
D) observations; emotion
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True/False
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True/False
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Multiple Choice
A) "Your mother has cancer and she needs more rest."
B) "You seem really worried and concerned about your mother."
C) "Your mother looks well, but she needs more rest."
D) "Umm, tell me more."
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Multiple Choice
A) "Let's stop for a moment and breathe deeply."
B) "Would you say that again?"
C) "Pay attention to the feelings in your body."
D) All of the above
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True/False
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Multiple Choice
A) commenting on their nonverbals
B) asking them to repeat emotionally loaded words
C) holding back for an interview or two and avoiding the issue
D) both a and b
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Multiple Choice
A) reflect every feeling you observe as it comes along.
B) only reflect those feelings that are directly apparent.
C) avoid reflecting discrepant feelings.
D) none of the above.
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Multiple Choice
A) wisely ignores the feelings of her or his clients.
B) carefully observes the emotions so he or she can optimize sales.
C) will note the feelings of clients and may regularly reflect them back.
D) none of the above.
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Multiple Choice
A) past tense.
B) present tense.
C) future tense.
D) all tenses have equal power.
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Multiple Choice
A) "Josephine, you sound really angry.Is that close to what you are feeling?"
B) "Josephine, you are frustrated and angry.Is that close to what you are feeling?"
C) "Josephine, you sound really frustrated!"
D) "Josephine, I hear that you are frustrated.Underneath that, you sound lonely ...and angry? Is that close to what you are feeling?"
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Multiple Choice
A) Sad
B) Mad
C) Scared
D) Disgusted
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